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1. Where can I access online registration?

Please visit our Online Registration portal.

2. How do I create an account?

If you have never held a membership, reserved a facility or registered for a program, activity, sport, league or event, you will need to create a new account via the Online Registration portal.

3. How do I access an existing account?

If you already have an account and cannot access it, you will need assistance from Parks and Recreation staff. Please call (334) 705-5560 or email us.

4. I am getting a "duplicate household found" message?

You probably already have an account from a past transaction at one of our facilities. Call us at (334) 705-5560 or email us and we will reset your login credentials for you. 

Our system looks at all of the names, phone numbers, email addresses, physical addresses, birthdays and other identifying information within our system. If you are trying to create an account and two or more identifying factors match with an existing account it will not let you proceed.

5. What if I can't find the program I'm looking for?

Not all Parks and Recreation activities are eligible for online registration. If you cannot find the activity (and we are currently within the registration period), that activity may be not eligible for online registration. Please call us 334-705-5560 for more information on how to register.

6. I am locked out of my account. What do I do?

If you enter the wrong password to many time, you will get locked out of your account. If this happens to you, please give us a call at 334-705-5560 and we can unlock that account for you.

7. Updating household information

It is important to make sure all of your household's information is correct. You can access your household by clicking "My Account" and then "Household & Member"

Recommended actions:

• Add any missing family members
• Confirm adult Relationship Codes are listed "Primary Guardian" or "Secondary Guardian" 
• Confirm your address is correct
• Confirm correct cell phone numbers are listed for all adults (important for receiving information from league coaches)
• Confirm all children's birthdays are listed accurately
• Confirm all children have their school grade listed correctly.