I am getting a "duplicate household found" message?

You probably already have an account from a past transaction at one of our facilities. Call us at (334) 705-5560 or email us and we will reset your login credentials for you. 

Our system looks at all of the names, phone numbers, email addresses, physical addresses, birthdays and other identifying information within our system. If you are trying to create an account and two or more identifying factors match with an existing account it will not let you proceed.

Show All Answers

1. Where can I access online registration?
2. How do I create an account?
3. How do I access an existing account?
4. I am getting a "duplicate household found" message?
5. What if I can't find the program I'm looking for?
6. I am locked out of my account. What do I do?
7. Updating household information