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The original item was published from 3/7/2022 10:54:00 AM to 3/7/2022 10:54:08 AM.

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Posted on: April 6, 2020

[ARCHIVED] OPS MAKES ADDITIONAL ANNOUNCEMENTS ABOUT BILLING AND SERVICE DURING COVID-19 EVENT

Opelika Power Services (OPS) continues to monitor the COVID-19 situation and make adjustments to help our customers during this time. OPS will continue to bill on schedule each month and payment is due as normal.

However, OPS will begin waiving late fees for payments due after April 6, 2020 in addition to the previous announcement of not disconnecting power and charging a nonpayment fee. OPS still encourages everyone to pay their bill monthly because the waiving of late fees, disconnection and non-payment fees is only until May 8, 2020. At this time disconnection of services for non-payment would resume after May 18, 2020. 

This policy will be evaluated again by May 8, 2020 to determine if an additional grace period is needed to help our customers. Our lobby is still closed and will remain closed until further notice. Our drive-thru window will be open each business day from 8 a.m. to 4:30 p.m. Payments can be made at our drive-thru window, by mail, online at www.opelikapower.com or by calling OPS at (334) 705-5170 - Option 2. If a customer needs to sign up for service or transfer service, they can call (334) 705-5170 - Option 3 to speak to a customer service representative. If a customer has business that requires an appointment, they can call (334) 705-5170 - Option 3 to schedule the appointment.

Our customers health and well-being are important to us and we are putting measures in place to protect their safety and the safety of our employees. We also understand the need to be assured of electrical service at this time and we have implemented steps to keep your lights on. If you have any questions or concerns, please call us and we will be happy to work with you.

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