Opelika Power Services (OPS) will continue to bill on schedule each month and payment is due as normal. If payment is not received by the delinquent date, a late fee will be added; however, OPS will not charge a non-payment fee nor will OPS disconnect power if not paid by the disconnect date.
OPS encourages everyone to pay their bill monthly because the waiving of disconnection and non-payment fees is only until April 14, 2020. At this time disconnection of services for non-payment would resume on April 15, 2020. This policy will be evaluated again by April 14, 2020 to determine if an additional grace period is needed.
Our lobby is currently closed and will remain closed until further notice, but our drive-thru window will be open each business day from 8 a.m. to 4:30 p.m. Payments can be made at our drive-thru window, by mail, online at www.opelikapower.com or by calling OPS at (334) 705-5170 - Option 2. If a customer needs to sign up for service or transfer service, they can call (334) 705-5170 - Option 3 to speak to a customer service representative. If a customer has business that requires an appointment, they can call (334) 705-5170 - Option 3 to schedule the appointment.
Our customers health and well-being are important to us and we are putting measures in place to protect their safety and the safety of our employees. We also understand the need to be assured of electrical service at this time and we have implemented steps to keep your lights on.
If you have any questions or concerns, please call us and we will be happy to work with you.